IT support is crucial to running businesses big and small, because you need to be confident your equipment will be running properly so you can conduct business. While large companies can afford to have in house IT teams, it can be a daunting cost for small businesses. Is it even worth considering for a small business? That really depends.
Some people can find it to be very helpful having someone on staff they can ping whenever they come across an issue. But depending on how many people you hired they can get buried in work very quickly and it may take a lot of time for them to resolve all the issues. Which could mean that some people wouldn’t be able to do their work and you’d be losing business. On the other hand, remote IT help is available 24/7 and usually have a full staff. This means more people to come resolve the issue if needed and speedy service so you can get back to work sooner.
With in-house IT teams it’s easy for them to get backed up with requests and have slow progress getting to everyone who needs help. The benefit of managed IT is that you just need to call the company and let them know of the issue. From there they will be able to quickly remote access your computer in order to fix the issue or come up with a plan to fix it. This can be very convenient if you have employees who need to travel and aren’t always at the office because they will still be able to get IT support from anywhere as soon as they need it.
It’s also easy for in-house IT to get behind on the latest technology and miss out on some great advancements. On the other hand, remote IT companies are always testing out new products and keeping an eye on things that could make their customers lives easier. They need to be on top of all these products in order to be at the top of their game in their competitive industry. Which means you’ll have access to the latest technology to keep your business running smoothly.
Now what if you have an in-house IT that isn’t up to date on the latest technology and is backed up on their support requests. Well, then your business probably isn't running as efficiently as it could be and for small businesses that can be dangerous. Small businesses don’t have unlimited budgets or money to spend on failed ventures. It may seem like an easy solution to hire a single IT guy to work for you, or even a couple. But are they really going to perform the way you want to for the money you are spending on them?
Employees get salaries, sick days, vacations, and are only available during office hours. If you hire IT people to work for you, they will have all these benefits but what benefits are you getting in return? With managed IT, you don’t have to worry about salaries and sick days. You pay a flat monthly fee and enjoy the fact that you now have access to an IT team whenever you need them.
Having this confidence will allow you and your business to run as smoothly as possible. Your team will be able to call and instantly get help with any of their technical needs allowing them to get back to work as soon as possible. Allowing them to be as productive as they can be and help your business grow.